Privacy Policy

Last updated: September 21, 2026

This Privacy Policy explains how [MONETLY PRIVATE LIMITED], operating the Monetly platform at https://monetly.in (“Monetly,” “we,” “us,” or “our”), collects and processes personal information when you visit, register for, or use our website, creator dashboard, products, and services.

Monetly is a creator-focused platform that may allow users to create and sell digital products, courses, webinars, events, communities, paid content, and 1:1 sessions, while managing payments, earnings, customers, and withdrawals.

By using Monetly, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Information you provide

We may collect information you provide when you create an account, complete your profile, publish content, purchase an offering, contact support, or use Monetly, including:

  • Name, username, profile information, and profile photograph.
  • Email address and mobile or WhatsApp number.
  • Login credentials and account-verification details.
  • Business, creator, professional, and payment-related information.
  • Digital products, course materials, webinars, events, communities, paid content, and session details uploaded to the platform.
  • Customer, participant, attendee, or subscriber information submitted through the platform.
  • Payment, withdrawal, refund, and transaction information.
  • Tax, billing, and compliance information where required.
  • Messages, support requests, feedback, and other communications.

Payment and withdrawal information

Payments and withdrawals may be processed through third-party payment gateways, banking partners, or payout providers.

These providers may collect payment or banking information directly. Monetly may receive information such as:

  • Transaction amount and currency.
  • Payment or withdrawal status.
  • Order, booking, or payout reference.
  • Payment method and limited payment identifiers.
  • Billing and settlement information.

Monetly does not intentionally store complete card numbers, CVV numbers, or banking passwords on its own servers unless expressly stated at the time of collection.

Automatically collected information

When you use Monetly, we may automatically collect:

  • IP address and approximate location.
  • Browser, device, and operating-system details.
  • Login dates and times.
  • Pages, screens, and features used.
  • Product, course, event, community, and session interactions.
  • Transaction and account activity.
  • Error reports, logs, and diagnostic information.
  • Cookies and similar technical information.

Information from third parties

We may receive information from payment providers, authentication services, analytics providers, communication services, creators, customers, business partners, and other service providers.

2. How We Use Information

We may use personal information to:

  • Create, verify, and manage user accounts.
  • Provide creator dashboards and platform functionality.
  • Enable creators to publish and sell digital products.
  • Host and manage courses, webinars, events, communities, paid content, and 1:1 sessions.
  • Process purchases, subscriptions, bookings, payments, refunds, and withdrawals.
  • Track earnings, analytics, orders, participation, and customer activity.
  • Send purchase confirmations, receipts, reminders, access links, and service notifications.
  • Provide customer support and resolve disputes.
  • Facilitate communication between creators and customers.
  • Detect fraud, misuse, unauthorised access, and security threats.
  • Improve platform performance, features, and user experience.
  • Provide account-management or growth-support services.
  • Send marketing communications where permitted by law.
  • Comply with legal, tax, regulatory, and law-enforcement requirements.
  • Enforce our Terms of Service and other agreements.
  • Protect the rights, property, safety, and security of Monetly and its users.

3. Creator and Customer Information

Creators may receive information about customers who purchase, subscribe to, register for, or book their offerings. This may include a customer’s name, email address, phone number, transaction details, access status, booking information, or event participation information.

Creators must use customer information only for legitimate purposes connected with their offerings and must comply with applicable privacy and data-protection laws.

Customers should understand that information shared with a creator may be governed by that creator’s own privacy practices in addition to this Privacy Policy.

4. Communities and User Content

Monetly may enable creators to operate private communities, publish paid or restricted content, host courses, and conduct webinars or events.

Information may be visible to other authorised users when you:

  • Join a community.
  • Post a message or comment.
  • Respond to a poll or interaction.
  • Register for an event or webinar.
  • Submit a question or feedback.
  • Participate in a course or session.

Do not publish personal information that you do not want other authorised users, creators, or participants to see.

Creators are responsible for selecting appropriate visibility and access settings for their content and communities.

5. How We Share Information

We may share personal information with:

Service providers

We may use third-party providers for:

  • Cloud hosting and data storage.
  • Payment processing and withdrawals.
  • Authentication and account verification.
  • Email, SMS, WhatsApp, and notifications.
  • Analytics and performance monitoring.
  • Customer support.
  • Fraud prevention and security.
  • Technical maintenance and backups.
  • Accounting, legal, tax, and professional services.

These providers may process information only to provide services to Monetly or as otherwise permitted by law.

Creators and customers

We may share information necessary to complete purchases, bookings, course access, event registration, community participation, paid-content access, and 1:1 sessions.

Legal and regulatory authorities

We may disclose information where reasonably necessary to:

  • Comply with applicable law or a valid legal process.
  • Respond to government or regulatory requests.
  • Investigate fraud, abuse, or security incidents.
  • Protect users, Monetly, or the public.
  • Enforce our agreements or defend legal claims.

Business transfers

If Monetly is involved in a merger, acquisition, financing, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.

We do not sell personal information for money.

6. Cookies and Similar Technologies

Monetly may use cookies, local storage, pixels, and similar technologies to:

  • Keep users signed in.
  • Maintain sessions and preferences.
  • Secure accounts and prevent fraud.
  • Remember settings.
  • Understand platform usage.
  • Improve features and performance.
  • Measure communications and marketing.

You may control cookies through your browser. Disabling cookies may affect login, checkout, dashboard, course, community, or payment functionality.

7. Communications

We may send essential communications about:

  • Account verification.
  • Password resets.
  • Purchases and payments.
  • Course, webinar, event, community, and session access.
  • Withdrawals and settlements.
  • Security alerts.
  • Changes to the platform or policies.
  • Customer-support requests.

Where legally permitted, we may send promotional communications. You may unsubscribe from marketing messages using the unsubscribe option provided or by contacting us. You cannot opt out of essential service communications.

If you use WhatsApp to communicate with Monetly or a creator, WhatsApp’s own terms and privacy policy may also apply.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services.
  • Maintain account, payment, earnings, and transaction records.
  • Meet legal, tax, accounting, and regulatory obligations.
  • Prevent fraud and abuse.
  • Resolve disputes.
  • Enforce our agreements.
  • Protect our legal rights.

When information is no longer required, we may delete, anonymise, or securely isolate it, subject to legal and technical requirements.

9. Data Security

We use reasonable technical, organisational, and administrative safeguards designed to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no online service can guarantee complete security. You are responsible for keeping your password and account credentials confidential. Notify us immediately if you believe your account has been compromised.

10. International Processing

Monetly and its service providers may process personal information in countries other than your country of residence. Where required by law, we will use appropriate safeguards for international transfers.

11. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.
  • Correct inaccurate or incomplete information.
  • Request deletion of personal information.
  • Withdraw consent where processing is based on consent.
  • Object to or restrict certain processing.
  • Request a copy of certain information.
  • Opt out of marketing communications.
  • Raise a privacy complaint.
  • Nominate another person to exercise your rights where legally permitted.

To exercise your rights, contact us using the information below. We may verify your identity before completing a request.

Some information may be retained where necessary to comply with legal obligations, complete transactions, prevent fraud, resolve disputes, or establish or defend legal claims.

12. Children’s Privacy

Monetly is not intended for children who cannot legally consent to the processing of their personal information under applicable law.

We do not knowingly collect children’s personal information without appropriate consent or legal authorisation. If you believe that a child has provided information to us, contact us so that we can review and delete it where appropriate.

13. Third-Party Services and Links

Monetly may contain links to third-party websites, payment pages, applications, or services. Third parties may have separate privacy policies and terms.

We are not responsible for the privacy, security, or content practices of third-party services. Please review their policies before providing information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with a revised “Last updated” date.

If we make a material change, we may notify you through the platform, email, or another legally permitted method. Your continued use of Monetly after the effective date means that you acknowledge the updated policy.

15. Contact and Grievance Details

Legal Entity: [MONETLY PRIVATE LIMITED]
Privacy Contact: [MANAV DAHIYA, PRIVACY OFFICER]
Email: [Monetlyofficial@gmail.com]
Support Email: [[Monetlyofficial@gmail.com]
Registered Address: [Shop no.2, Plot no. 9&10, BlockA-3, Village Razapur khurd, Mohan Garden, New Delhi-110059]
Website: https://www.monetly.in/login

Grievance Officer

Name: [Anshu Dahiya]
Email: [hoodaanshu34@gmail.com]
Address: [Shop no.2, Plot no. 9&10, BlockA-3, Village Razapur khurd, Mohan Garden, New Delhi-110059]

We will address privacy complaints within the period required by applicable law.